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An 84-year-old retired nurse removed a cyst from her own eye after waiting years for treatment, a report has found.
The account was revealed in a citizen experiences report presented during a meeting of the Betsi Cadwaladr University Health Board on Thursday, which looked at the long delays facing people awaiting treatment for conditions in north Wales.
It found some frustrated NHS patients were taking matters into their own hands, with another patient carrying out their own tooth filling with a kit from the chemist.
The health board said it acknowledged that "significant work" remained to address challenges in a "sustainable, long-term way".
